Effective date: October 17, 2026
A Visual Impact (“AVI”, “we”, “us”) is a creative and marketing agency based in New England. We provide branding, graphic design, printing and installation (vehicle and fleet wraps, signs, uniforms, banners and showrooms), website development, content production, online advertising, SEO, social media management and CRM development. This Privacy Policy explains what information we collect, how we use it and the choices you have when you visit avisualimpact.co, request a quote, become a client, or contact us by phone, text message, email or social media.
Information we collect
- Contact and inquiry details you give us, such as your name, company, email address, phone number, project details and how you heard about us.
- Project information and materials you share so we can do the work, such as logos, brand assets, photos, copy, vehicle or site measurements, installation addresses and approvals.
- Communications with us by email, phone, text message (SMS/MMS), WhatsApp, Facebook Messenger and Instagram, including the content of messages and when they were sent.
- Call information and recordings. Calls to our business number may be recorded. Callers hear a notice before recording starts and can end the call at any time.
- Billing details needed to invoice and collect payment. Card payments are handled by our payment processors; we do not store full card numbers.
- Website data such as IP address, browser type, pages viewed and cookies, collected automatically when you use our website.
- Accounts we manage for clients. When a client asks us to manage their social media, advertising or website accounts, we access those accounts only as instructed by the client.
How we use information
- To respond to inquiries, prepare quotes and deliver the services you request.
- To communicate with you about your project, appointments, approvals, invoices and support.
- To keep accurate records of our work and communications, including call recordings and message history in our customer management system.
- To improve our website, services and client experience.
- To meet legal, tax and accounting obligations and to protect our rights and the security of our systems.
We do not sell your personal information.
Text messaging (SMS)
If you text our business number (617-209-9618) or give us your mobile number and agree to receive texts, we may send you text messages about your inquiry or project, such as replies to your questions, project updates, quotes and appointment confirmations. Messages are sent by our staff; we do not send marketing text messages. Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at 617-209-9618 or avi@avisualimpact.co.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages on our behalf.
- Consent to receive text messages is not a condition of purchasing any service.
How we share information
We share information only as needed to run our business and deliver your project:
- Service providers that work on our behalf, such as website hosting, email, telephone and text messaging (for example Telnyx), cloud storage, customer management and payment processing.
- Platforms you use to contact us, such as Meta (Facebook, Instagram, WhatsApp), which process messages under their own privacy policies.
- Legal reasons, when required by law or to protect our rights, our clients or others.
- Business transfers, if AVI is involved in a merger or sale, subject to this policy.
Printing, production and installation are done in-house by AVI; we do not pass your information to outside printers or installers.
All of the above categories exclude text messaging opt-in data and consent; this information will not be shared with any third parties, except the messaging providers that deliver our texts on our behalf.
Your work and your brand
Materials you provide for a project remain yours. We use them only to deliver the work you request. With your permission, we may feature completed work in our portfolio; you can ask us not to at any time.
Cookies and analytics
Our website uses cookies and similar technologies to work properly and to understand how it is used. You can control cookies in your browser settings. Pages may include embedded content (such as videos or maps) from other websites, which behaves as if you visited those websites directly.
How long we keep information
We keep information for as long as needed to provide our services and to meet legal, tax and accounting requirements, and then delete or anonymize it. Call recordings and message history are kept with the client’s records for as long as the client relationship requires.
Security
We use reasonable administrative, technical and physical safeguards to protect information, including access controls and encrypted storage for sensitive records. No method of transmission or storage is completely secure.
Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop contacting you through a particular channel, by emailing avi@avisualimpact.co or calling 617-209-9618. We will respond within a reasonable time and may need to verify your identity. Depending on where you live, you may have additional rights under applicable law.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
A Visual Impact (AVI)
New England
Email: avi@avisualimpact.co
Phone: 617-209-9618
Website: avisualimpact.co